Stuart is the Customer Director for Newcastle Building Society, the largest building society in the North East. He became a main Board Member in January 2018 and is also a Board Director for Newcastle Financial Advisers, the Society’s financial advice subsidiary. He has responsibility for all customer and commercial operations of the Society, that has been investing in town centre locations.
Stuart has extensive experience of leading large teams across retail, commercial and private banking. He has more than three decades’ customer service experience in the retail financial services sector, including with Virgin Money, RBS International, and NatWest.
He is an Associate of the Chartered Institute of Bankers, holds the Customer Experience Professionals Association qualification for senior business leaders, and is a member of the advisory committee for the European Digital Banking Summit.