Diagnostic: capacity and structures for managing change

Whether or not your high street can transform into the vital and viable heart of the community depends upon the capacity and structures there are for managing change in your town. This diagnostic explores both of these aspects and enables you to understand the local culture for change.

Date added 13 July 2020
Last updated 13 July 2020

High streets and town centres are, undoubtably, facing their greatest ever challenge right now because of COVID-19. The scale of the current challenge is unprecedented but it is certainly not the first one to have a negative impact on town centres.

Whether or not your high street can transform into the vital and viable heart of the community depends upon the capacity and structures there are for managing change in your town. Of course, other things have a role to play too – like investment, the socio-economic make-up of your catchment, its geography, and its history. Nevertheless, capacity and structures for making decisions, making action happen and guiding the long-term vision should be thought of as the foundations that are needed, to both manage and transform town centres and high streets.

In this diagnostic, you will find a number of statements about the capacity and structure(s) for managing change in your town centre. We are using the term ‘town centre’ but you can substitute it for city centre, district centre, neighbourhood centre or high street – whatever is more relevant to your situation.

There are no right or wrong answers. It is your perception of the situation that is important. Your answers will enable the diagnostic to  propose the type of culture in your local area, and provide some points for consideration about how you may improve the approach, structures and capacity for change.